Terms of Service

1. Acceptance of Terms

By creating an account or using Nexara (the "Service"), operated by KL Technology Business Solutions ("Nexara", "we", "us"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

2. Description of Service

Nexara is a multi-tenant customer relationship management platform providing contact, opportunity, project, and communication management tools, including automated lead scoring, opportunity health scoring, and revenue forecasting.

3. Accounts and Plans

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Nexara is offered under multiple subscription plans (Starter, Growth, Professional, Enterprise) with seat-based pricing; plan features and limits are described at checkout and may change with notice.

4. Billing and Cancellation

Paid subscriptions are billed in advance on a monthly or annual cycle per your workspace's billing arrangement. Seat count changes are prorated for the remainder of the current billing period. You may cancel at any time from Settings → Billing; access continues through the end of the paid period, after which your workspace is downgraded to the free Starter plan. Fees are non-refundable except as required by law.

5. Your Data

You retain all ownership rights to the data you or your team enter into Nexara ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. See our Privacy Policy for details on data handling and third-party processors.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any third party's rights;
• Attempt to gain unauthorized access to other tenants' data or to the Service's infrastructure;
• Reverse engineer, resell, or white-label the Service except as permitted by your plan;
• Upload malicious code or use the Service to send unsolicited bulk communications.

7. Third-Party Services

The Service integrates third-party providers — including transactional email delivery and infrastructure hosting — whose own terms and privacy policies also apply to the extent they process your data.

8. Intellectual Property

Nexara and its licensors retain all rights, title, and interest in the Service itself, excluding Customer Data. Nothing in these Terms transfers any Nexara intellectual property to you except the limited right to use the Service per your plan.

9. Disclaimer and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KL TECHNOLOGY BUSINESS SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, AND OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Termination

We may suspend or terminate your access for material breach of these Terms, non-payment, or as required by law. Upon termination, you may request an export of your Customer Data within 30 days before it is deleted from our systems. You may also voluntarily delete your own workspace at any time from Settings → Privacy & Data; deletion is scheduled 14 days out and can be cancelled any time before then.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email or in-app notice at least 14 days before taking effect.

12. Governing Law

These Terms are governed by the laws of Jamaica, without regard to conflict-of-law principles. Processing of personal data is additionally governed by Jamaica's Data Protection Act, 2020.

13. Contact

Questions about these Terms can be sent to [email protected].